1. Home
  2. FAQ
Help Center

11bed FAQ — Answers to All Your Questions

Find straightforward answers here on everything from registration and login to payments, bonuses, and betting.

50+
FAQ Answer
8
Category
24/7
Support
Bengali
Language Support
Help by Category

What can we help you with?

Click any category below to jump straight to the relevant questions and answers.

Account & Registration
Answers to all questions about account registration, KYC verification, updating your details, and account closure.
10 Questions
Payments & Withdrawals
All your questions about deposits, withdrawals, Mobile Pay, Nagad, Rocket, and bank transfers.
8 Questions
Bonuses & Promotions
Welcome bonuses, cashback, free bets, rollover requirements, and bonus usage rules.
7 Questions
Betting & Sports
Questions about Sports Betting, live betting, odds calculation, bet cancellation, and betting limits.
8 Questions
Security & Privacy
Questions about passwords, 2FA, account security, and the privacy of your personal information.
6 Questions
Customer Support
How to reach our support team, submit a complaint, and get your issues resolved quickly.
5 Questions
Full FAQ

Questions & Answers by Category

Select a category from the tabs below to find answers to your questions.

No results found. Please try a different search term.

You must be at least 18 years old to open an account at 11bed. Your date of birth is verified during registration and confirmed again through the KYC process. Accounts belonging to users under 18 will be cancelled.

To register, you'll need your full name, date of birth, email address, mobile number, and a strong password. For KYC verification later, you'll also need a photo of your National ID or passport along with a selfie.

KYC (Know Your Customer) is the identity verification process that keeps your account secure and helps prevent fraud. Withdrawals are not available until KYC is complete. Verification is usually done within 24 hours of submitting your documents.

No. Each person is allowed only one account. Creating multiple profiles using the same mobile number, email, or bank account is strictly prohibited. If detected, all associated accounts may be suspended and balances forfeited.

After logging in, go to "Account Settings" to update your email, mobile number, or address. To change your name or date of birth, contact support and resubmit your KYC documents.

To close your account, email support@11bed.onl. Make sure to withdraw any remaining balance first. As part of responsible gaming, you can also request a temporary or permanent self-exclusion.

Yes, email verification is mandatory. After registration, a verification link will be sent to your email address. Without clicking that link, you won't be able to deposit or place bets. If you don't see the email, check your spam folder.

If your account is suspended, you'll see a notification when you try to log in. In that case, email support@11bed.onl directly with a brief explanation. Suspensions are typically due to KYC issues or a terms violation, and can usually be resolved once verified.

Yes, you can register directly on 11bed's website from a mobile browser. The site is fully mobile-optimized, so it works smoothly on any smartphone.

On the last step of the registration form, you'll find a "Referral Code" box. Enter your friend's referral code there and both of you will receive a bonus. Referral codes cannot be added after registration is complete.

The minimum deposit at 11bed is ৳200 BDT. You can easily deposit via Mobile Pay, Nagad, or Rocket. For bank transfers, the minimum deposit is ৳1,000 BDT.

Withdrawals via Mobile Pay and Nagad are typically processed within 15–30 minutes. Rocket may take 30–60 minutes. Bank transfers take 1–3 business days. All withdrawal requests are reviewed by our team.

No, 11bed does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own transaction fees in accordance with their policies.

You can withdraw up to ৳50,000 per day and ৳2,00,000 per month. VIP members have higher limits. For large withdrawal amounts, please contact support in advance.

Yes, for security purposes, withdrawals can only be processed to the same mobile wallet or bank account used for the deposit. This is part of our anti-money laundering policy.

After a successful payment, your balance usually updates within 3–5 minutes. If it still hasn't appeared after that, email support@11bed.onl with your transaction reference number. Attaching a bank slip or screenshot will help speed up the resolution.

Common reasons for withdrawal rejection include incomplete KYC verification, unmet bonus rollover requirements, incorrect account details, or exceeding withdrawal limits. Contact support by email with full details to find out the specific reason.

11bed currently supports local Bangladesh payment methods including Mobile Pay, Nagad, Rocket, and bank transfer. Crypto payment options may be introduced in a future update.

Deposit a minimum of ৳500 to claim your welcome bonus. You'll receive a 100% match on your first deposit, up to ৳5,000 BDT — so a ৳5,000 deposit gets you an extra ৳5,000 in bonus funds.

Rollover means you must wager your bonus a set number of times before you can withdraw it. For example, a ৳1,000 bonus with a 5x rollover requires ৳5,000 in total bets. Rollover requirements vary by bonus.

Free bets are typically awarded through special promotions, featured matches, or as loyalty rewards. Keep an eye on the Promotions page regularly. Any free bets credited to you will be added to your account automatically.

Welcome bonuses are generally valid for 30 days. Daily bonuses expire within 24 hours. The validity period for each bonus is clearly stated at the time it is issued. Any unused bonus will be automatically cancelled once it expires.

Cashback means getting back a portion of your net losses. Weekly cashback is typically credited on Monday mornings. The cashback rate ranges from 5% to 15% depending on your VIP level.

No, bonuses cannot be withdrawn directly. The bonus amount only converts to withdrawable balance once the rollover requirement is met. However, winnings generated from bonus funds can be withdrawn after the rollover is completed.

You can earn up to ৳500 in bonus for each successful referral. The referred friend must complete registration and make their first deposit. The referral bonus will be credited to your account automatically.

11bed offers betting on over 100 sports, including cricket, football, kabaddi, tennis, basketball, hockey, and badminton. Special odds are available for popular Bangladesh cricket and football matches.

Live betting means placing bets on a match in real time while it's in progress. Odds continue to change after the match starts, and you can place a bet at any point. Log in and go to the "Live" section to see all ongoing matches.

Bets generally cannot be cancelled once placed. However, selected matches may offer a "Cash Out" feature, which lets you settle your bet at a set value before the match ends. If this option is available, it will appear on your betting slip.

If a match is cancelled, your full stake will be refunded to your account. If the match is rescheduled due to rain or other reasons, your bet will generally remain valid. See our Terms & Conditions page for full details.

Yes, accumulator or parlay bets are available on 11bed. Combining multiple matches multiplies the odds, so a winning parlay pays out significantly more. However, if any single selection loses, the entire parlay is lost.

The minimum bet is ৳50. Maximum bet limits vary by match and market — for major matches, bets of up to ৳1,00,000 are generally allowed. VIP members may be eligible for higher limits.

11bed uses decimal odds. The calculation is simple: stake × odds = total return. For example, ৳1,000 × 1.85 = ৳1,850. Profit = total return − original stake = ৳850. Your potential return is shown automatically when you place a bet.

After logging in, go to the "Account" menu and select "Betting History". There you'll find full details of all your bets, including date, match, amount, and result. Use the filters to sort by specific dates or sports.

A strong password should include: at least 8 characters, uppercase and lowercase letters, numbers, and special characters (e.g. @, #, $). Avoid using your name, date of birth, or any simple words as your password.

Log in and go to "Account Settings" → "Security" → "Two-Factor Authentication". Verify your mobile number via OTP. Once 2FA is enabled, a code will be sent to your phone every time you log in — keeping your account safe even if your password is compromised.

If you suspect unauthorized access to your account, change your password immediately and notify us at support@11bed.onl. Our team will terminate all active sessions and secure your account.

No. 11bed does not share your personal information with third parties for advertising or any other purpose. Information may be shared with authorities only in cases of legal obligation or fraud investigation. See our Privacy Policy for full details.

Always use the official website (11bed.onl). 11bed will never ask for your password by email or SMS. Do not click on unknown links. If you receive a suspicious message, report it to support immediately.

Yes, 11bed uses 256-bit SSL encryption. If you see a padlock icon in your browser's address bar, your connection is fully secure. All payment and personal data is transmitted in encrypted form.

The fastest way to reach us is by email: support@11bed.onl. Live chat is also available on the site. Our Bengali-speaking support team is here for you 24/7, every day of the week.

General complaints are resolved within 24 hours. Complex issues such as payment disputes or KYC problems may take up to 72 hours. Including your transaction ID and screenshots when submitting a complaint will help speed up the process.

Yes, 11bed's support team provides full assistance in Bangla. Our entire support system is built with Bangladeshi users in mind.

When emailing us, please include your registered email address or mobile number, a description of the issue, when it occurred, and a transaction ID or screenshot if available. The more detail you provide, the faster we can resolve it.

Our Responsible Play You'll find full details on that page, including deposit limits, self-exclusion options, and resources for overcoming addiction. Gaming is meant to be enjoyable — never treat it as a source of income.

11bed FAQ — Why This Page Is Useful

Whether you're new to online betting or a seasoned player, having questions is completely normal. The 11bed FAQ page is designed to give Bangladesh users simple answers to the most common questions — from registration all the way through to withdrawals.

We believe an informed player is the best player. That's why transparency is at the core of everything we do at 11bed. Our FAQ is regularly updated so you always have the latest information on our policies and processes.

Tips: Use the search box above to quickly find answers to any question.

Our Support Policy

At 11bed, every user's concern is taken seriously. Our Bengali-speaking support team works 24 hours a day, 7 days a week — ready to resolve everything from simple questions to complex issues, quickly and effectively.

If you can't find what you're looking for in our FAQ, email us directly at support@11bed.onl. We typically respond within 2–4 hours.

Please note: 11bed is a licensed platform. Please play responsibly and bet for entertainment purposes only.

Get Direct Help

📧
Email Support
support@11bed.onl
Response Within 2–4 Hours
💬
Live Chat
Directly on the site
Instant Answers
🕐
Support Hours
24/7 Always
Including Holidays
🇧🇩
In Bengali
Support in Your Language
Easy to Reach

Useful Pages

Responsible Play Terms & Conditions Privacy Policy Bonus Offers Latest Promotions
🎯

Still have questions? We're here to help.

If you can't find the answer in our FAQ, feel free to contact us directly. Or register now and experience the best betting 11bed has to offer.

Register for Free Sign In
support@11bed.onl 24/7 Support Bangla Support
বাংলা