Learn exactly how your personal information is collected, used, and kept secure — all explained clearly in English.
We believe transparency and security go hand in hand
11bed.onl ("we", "our", or "11bed") takes your privacy seriously. This Privacy Policy explains what information we collect when you visit our website, create an account, or use our betting services — and how that information is used.
This Privacy Policy applies to all 11bed services — including the website, mobile browser version, and any apps launched in the future. By using 11bed, you agree to this Privacy Policy.
Please note: This privacy policy of ours Terms & Conditionsis to be read alongside this document. Together, both documents form our complete legal framework.
We believe honesty is the best foundation for long-term trust. That's why we've kept things simple and straightforward, avoiding complex legal jargon wherever possible.
We collect information in two ways — what you provide to us directly, and what is collected automatically while you use the platform. Details are outlined below:
| Data Type | Collection Source | Purpose |
|---|---|---|
| Name, email address, phone number | Registration form | Account Creation & Communication |
| Date of birth | Registration form | Age Verification (18+) |
| Address & National ID | KYC Verification | Identity Verification |
| Payment information (mobile number) | Deposit/Withdrawal | Processing financial transactions |
| Betting History | Platform Operations | Service improvement & dispute resolution |
| IP address, device information | Automatic Collection | Security & Fraud Prevention |
| Cookies & Browsing Data | Browser | Experience improvement & analytics |
We never store your full payment card number or PIN. All payment information is held in encrypted form.
11bed uses your information only for the following purposes. We never use your data beyond this scope without your consent:
We never sell your personal data to advertisers or build user profiles without your consent.
11bed does not generally share your information with third parties. However, limited data may be shared in the specific circumstances outlined below:
Important: In all of the above cases, only the minimum necessary data is shared. Third parties are contractually bound to uphold our privacy standards.
11bed uses cookies and similar tracking technologies to enhance your platform experience. Cookies are small text files stored in your browser.
Types of cookies we use:
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
We only retain your data for as long as necessary. Retention periods depend on the type of information and applicable legal requirements:
| Data Type | Retention period |
|---|---|
| Account information (name, email) | Duration of active account + 5 years |
| Transaction & betting history | Minimum 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 3 years |
| Cookies & Session Data | 30 days to 2 years (depending on type) |
| Marketing Preferences | Until unsubscribed |
Once the retention period expires, your data is securely deleted or anonymized so that no individual can be identified.
You have several important rights regarding your personal data that 11bed respects:
To exercise any of your rights, email us at support@11bed.onl. We will respond within 30 days.
11bed uses industry-standard security technology to protect your data. The key components of our security infrastructure are:
While we maintain the highest security standards, no one can guarantee 100% safety on the internet. Keep your password strong and never share it with anyone.
11bed does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that a minor has registered, their account will be closed immediately and all collected data will be permanently deleted.
If you become aware that a minor is using 11bed, please notify us at support@11bed.onl. Child protection is our highest priority.
We may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:
For significant changes, you will be notified before they take effect. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
If you have any questions or complaints about this privacy policy, or wish to exercise your rights, please contact our Data Privacy Team:
By using our platform, you acknowledge that you have read and understood this Privacy Policy. For more information, please visit our FAQ Page View.